In summary (not a substitute for the full terms): WorkTech provides a managed installation network for retailers and manufacturers, and workforce management software for companies operating their own engineers. Contracts are annual and billed upfront. These terms govern use of our websites, platform, and services. Our services are provided to businesses, not consumers.
1.1 These terms and conditions ("Terms") are entered into between WorkTech Global Limited, a company registered in England and Wales with company number 15151466 ("WorkTech", "we", "us", "our"), and the business customer identified in an Order Form or online registration ("Partner", "you", "your"). WorkTech is part of the IWG Group of Companies.
1.2 These Terms govern: (a) access to and use of our websites at work-tech.info and work-tech.co.uk (together, the "Sites"); (b) the WorkTech software platform, including dashboards, dispatch tools, engineer applications, APIs, and integrations (the "Platform"); (c) our managed installation network service (the "Managed Network Service"); and (d) our software-as-a-service workforce management product (the "SaaS Service").
1.3 Our services are provided to businesses only. By using the services you confirm you are acting in the course of a business and not as a consumer, and that the individual accepting these Terms has authority to bind the Partner.
1.4 If there is a conflict between these Terms and a signed Order Form or master services agreement, the Order Form or master services agreement prevails.
In these Terms: "Order Form" means a written or online order for services agreed between the parties; "Engineer" means an installation professional engaged by WorkTech as an independent contractor to perform installation work under the Managed Network Service; "End Customer" means a consumer or business receiving an installation arranged through the Platform; "Partner Data" means data submitted to the Platform by or on behalf of the Partner, including End Customer details and job information; "Fees" means the platform fees, subscription fees, onboarding fees, and any other charges set out in an Order Form or on our pricing page; "Subscription Term" means the annual period of service commencing on the start date in the Order Form.
3.1 Under the Managed Network Service, WorkTech operates a nationwide network of vetted Engineers and provides end-to-end fulfilment of installation jobs, including dispatch, scheduling, quality management, customer communication, and completion sign-off.
3.2 The Partner may submit jobs through the Platform, a co-branded landing page, a checkout integration, or another agreed channel. WorkTech will use reasonable endeavours to fulfil jobs within the indicative timeframes published from time to time, but timeframes are estimates and not guaranteed.
3.3 Engineers are independent contractors engaged and paid by WorkTech per completed job. Engineers are not employees, agents, or subcontractors of the Partner, and nothing in these Terms creates any employment relationship between the Partner and any Engineer.
3.4 WorkTech is responsible for vetting Engineers, including identity checks, insurance verification, and quality monitoring through customer ratings captured at job completion.
3.5 Where a revenue share or commission arrangement applies to jobs booked through the Partner's channel, the rates and payment mechanics will be set out in the Order Form.
4.1 Under the SaaS Service, WorkTech grants the Partner a non-exclusive, non-transferable, non-sublicensable licence to access and use the Platform during the Subscription Term to manage the Partner's own engineers and installation operations, subject to the per-engineer limits and plan features in the Order Form.
4.2 The Partner is solely responsible for its own engineers, including their employment or engagement status, pay, conduct, insurance, and the quality of work they perform. WorkTech provides software only under the SaaS Service and does not perform, supervise, or guarantee any installation work carried out by the Partner's engineers.
4.3 The Partner must ensure that the number of active engineer accounts does not exceed the licensed quantity. WorkTech may audit usage through Platform records and invoice for excess usage at the then-current per-engineer rate.
4.4 Where a free trial is offered, it lasts 14 days from account creation unless stated otherwise, is limited to one trial per organisation, and may be withdrawn or limited at WorkTech's discretion. At the end of the trial, access ceases unless a paid subscription is taken.
5.1 Fees are as set out in the Order Form or, where ordering online, on the pricing page at the time of order. All Fees are exclusive of VAT, which will be added at the applicable rate.
5.2 Subscriptions are annual and billed upfront. The first invoice, including any onboarding fee, is payable before service commencement. Renewal invoices are payable on or before the first day of each renewal term.
5.3 Onboarding fees (from £6,000, as quoted) cover configuration, data setup, integration assistance, and training as described in the Order Form, and are non-refundable once onboarding work has commenced.
5.4 Invoices are payable within 14 days of the invoice date unless the Order Form states otherwise. We may charge interest on late payments at 4% per annum above the Bank of England base rate, together with compensation and costs under the Late Payment of Commercial Debts (Interest) Act 1998.
5.5 If any invoice is overdue by more than 14 days, WorkTech may suspend access to the Platform and pause job fulfilment until payment is received in full. Suspension does not affect the Partner's obligation to pay Fees for the remainder of the Subscription Term.
5.6 Except as expressly stated in these Terms, all Fees are non-refundable and subscriptions are non-cancellable during the Subscription Term.
6.1 Each subscription runs for the Subscription Term and renews automatically for successive 12-month periods unless either party gives written notice of non-renewal at least 60 days before the end of the current term.
6.2 We may increase Fees on renewal by giving at least 60 days' written notice before the renewal date.
6.3 Either party may terminate immediately by written notice if the other party: (a) commits a material breach and, where remediable, fails to remedy it within 30 days of written notice; or (b) becomes insolvent, enters administration or liquidation, or suffers any analogous event.
6.4 On termination or expiry: (a) all licences end and the Partner must stop using the Platform; (b) any unpaid Fees for the Subscription Term become immediately due; (c) on written request made within 30 days, WorkTech will make Partner Data available for export in a standard format, after which it may be deleted in line with our retention practices; and (d) clauses intended to survive (including fees owed, confidentiality, IP, liability, and governing law) survive.
7.1 The Partner will: (a) provide accurate, complete information when registering, ordering, and submitting jobs; (b) keep account credentials secure and notify us promptly of any suspected unauthorised access; (c) ensure End Customer details submitted to the Platform are accurate and lawfully provided; (d) comply with all applicable laws in its use of the services, including data protection and consumer law obligations owed to its own customers; and (e) cooperate reasonably with onboarding and integration activities.
7.2 The Partner must not: (a) use the services to transmit unlawful, infringing, or harmful material; (b) attempt to gain unauthorised access to the Platform or its related systems; (c) copy, modify, reverse engineer, or create derivative works of the Platform except as permitted by law; (d) resell, sublicense, or provide the Platform to third parties except as expressly agreed; (e) use the Platform to build a competing product; or (f) interfere with the integrity or performance of the Platform.
7.3 During the Subscription Term and for 12 months after, the Partner will not directly solicit for engagement or employment any Engineer introduced to it through the Managed Network Service, except with WorkTech's prior written consent. This does not prevent hiring through general public advertising not targeted at Engineers.
8.1 For Managed Network jobs, WorkTech will arrange installation by a vetted Engineer and capture a customer rating at completion. WorkTech maintains public liability insurance appropriate to the services and requires Engineers to hold appropriate insurance.
8.2 The Partner remains responsible for its own contractual and legal relationship with its End Customers, including the sale of goods, product warranties, and consumer law obligations relating to products sold by the Partner.
8.3 Any issue arising from installation workmanship on a Managed Network job should be reported to WorkTech within 30 days of completion. WorkTech will investigate and, where a defect in workmanship is confirmed, will remediate by re-attendance and repair as its primary remedy.
8.4 WorkTech is not responsible for: (a) defects in products supplied by the Partner or third parties; (b) pre-existing conditions of the installation site not reasonably discoverable on visual inspection; (c) work performed outside the agreed job scope; or (d) damage caused by End Customer misuse after completion and sign-off.
9.1 Each party will comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.
9.2 For End Customer personal data submitted by the Partner for job fulfilment, the parties acknowledge that the Partner acts as controller and WorkTech acts as processor, processing such data only to deliver the services in accordance with these Terms and the Partner's lawful instructions. WorkTech will implement appropriate technical and organisational security measures, assist the Partner with data subject requests as reasonably required, and notify the Partner without undue delay on becoming aware of a personal data breach affecting Partner Data.
9.3 WorkTech acts as an independent controller of personal data relating to its own business contacts, Platform account users, Engineers, and website visitors, as described in our Privacy Policy.
9.4 WorkTech may use sub-processors (such as hosting and email providers) to deliver the services and will remain responsible for their processing of Partner Data.
10.1 The Platform, Sites, and all related software, designs, documentation, and know-how are and remain the property of WorkTech and/or its licensors within the IWG Group. No rights are granted except the limited licence expressly set out in these Terms.
10.2 The Partner retains all rights in Partner Data and grants WorkTech a licence to host, process, and use Partner Data to provide and improve the services, including generating aggregated and anonymised statistics that do not identify the Partner or any individual.
10.3 Each party grants the other a limited licence to use its name and logo solely for co-branded materials agreed in writing (such as a co-branded landing page). Either party may withdraw this permission on reasonable written notice.
10.4 If the Partner provides feedback or suggestions, WorkTech may use them without restriction or obligation.
11.1 Each party will keep confidential all non-public information disclosed by the other in connection with these Terms, use it only to perform its obligations or exercise its rights, and disclose it only to personnel and advisers who need to know it and are bound by equivalent obligations.
11.2 These obligations do not apply to information that is or becomes public other than through breach, was lawfully known before disclosure, is independently developed, or must be disclosed by law or a regulator (with notice to the other party where lawful).
11.3 Pricing agreed in an Order Form is confidential to the parties.
12.1 WorkTech warrants that: (a) it will provide the services with reasonable skill and care; and (b) the Platform will perform materially in accordance with its documentation. The Partner's exclusive remedy for breach of these warranties is re-performance of the affected services or, where re-performance is not possible, a pro-rata credit.
12.2 WorkTech does not warrant that the Platform will be uninterrupted or error-free. Planned maintenance will be scheduled outside peak hours where reasonably practicable.
12.3 Except as expressly set out in these Terms, all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law, including any implied terms of satisfactory quality or fitness for a particular purpose.
12.4 Statistics displayed on the Sites (such as network size, jobs completed, and indicative timings) are provided for general information, are updated periodically, and do not form part of any contract.
13.1 Nothing in these Terms limits or excludes liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any liability that cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, neither party is liable for any indirect or consequential loss, loss of profits, loss of revenue, loss of anticipated savings, loss of business or opportunity, or loss or corruption of data (except WorkTech's data restoration obligations under clause 9).
13.3 Subject to clauses 13.1 and 13.2, each party's total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the Fees paid or payable by the Partner in that period.
13.4 For Managed Network jobs, WorkTech's liability for property damage caused by an Engineer's negligent workmanship during an installation is additionally covered by the insurance described in clause 8.1, and WorkTech's remediation obligation in clause 8.3 applies as the primary remedy for workmanship defects.
14.1 The Partner will indemnify WorkTech against losses, claims, and costs arising from: (a) Partner Data infringing third-party rights or being unlawfully provided; (b) the Partner's breach of clause 7; and (c) claims by the Partner's own engineers or personnel in connection with the SaaS Service.
14.2 WorkTech will indemnify the Partner against losses, claims, and costs arising from a third-party claim that the Partner's authorised use of the Platform infringes UK intellectual property rights, provided WorkTech controls the defence and the Partner provides reasonable cooperation. This indemnity does not apply to claims arising from Partner Data, misuse, or combination with materials not supplied by WorkTech.
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including power or internet failures, industrial action, severe weather, epidemics, or acts of government. The affected party will notify the other and use reasonable endeavours to mitigate. If a force majeure event continues for more than 60 days, either party may terminate affected services on written notice.
We may update these Terms from time to time. For material changes affecting an active subscription, we will give at least 30 days' written notice, and the changes will take effect from the next renewal unless required earlier by law. Continued use of the Sites after posting constitutes acceptance of updated website terms.
17.1 Entire agreement. These Terms, together with any Order Form and the Privacy Policy, constitute the entire agreement between the parties relating to their subject matter.
17.2 Assignment. The Partner may not assign or transfer these Terms without WorkTech's prior written consent. WorkTech may assign to a member of the IWG Group or in connection with a merger, acquisition, or sale of assets.
17.3 Notices. Notices must be in writing and sent to the other party's registered office or the email address on the Order Form. Notices to WorkTech should be sent to info@work-tech.co.uk.
17.4 Waiver and severance. A failure to enforce a right is not a waiver. If any provision is found unenforceable, the remainder continues in effect.
17.5 Third parties. No one other than the parties (and IWG Group members where expressly stated) has any right to enforce these Terms.
17.6 Relationship. Nothing in these Terms creates any partnership, joint venture, or agency between the parties.
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact. WorkTech Global Limited (Company No. 15151466) · info@work-tech.co.uk · 07957 014082 · Monday–Sunday, 6am–10pm.